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Vesuvius tour reviews

Reviews
In short: we read the reviews published on GetYourGuide for the six Vesuvius tours that are actually booked, and wrote one for each. We give more weight to what people complain about than to what they praise. Happy customers write «beautiful» and stop. Dissatisfied ones tell you the exact time the bus left, and that’s the information you need to choose.

How we read them

The five-star ratings are almost all the same and say little. The two- and three-star ratings, however, resemble each other within the same product, and that’s the only way to see where a tour cuts corners. On a seven-hour tour, complaints are about time: forty minutes here, an hour and a half there. On a short tour, they’re about legs and the trail’s surface. When the same phrase appears in ten different reviews, it stops being an opinion and becomes a feature of the product.

The other thing we look at is how the operator handles things when something goes wrong, because here, things often do—through no fault of theirs. A review that describes a closed park and an alternative organised in half an hour is worth more to us than twenty glowing reviews of a sunny day.

Why the ratings here are lower

The six tours score between 3.7 and 4.3. These are numbers below the usual average for excursions in Campania, and it’s worth explaining where they come from, since almost none of these points concern the organizers.

The first reason is the weather. Wind, storms and snow close the Gran Cono trail with just a few hours’ notice, and the day is ruined no matter how well the tour was planned. What happens in that case is explained in when the park closes due to bad weather. The second reason is timing: tours that combine two sites leave less time at each, and those who only realise this on the way back write an angry review. The third reason is expectations about the climb. From the square to the crater’s edge, it’s twenty-five to thirty minutes on foot over lapilli, volcanic gravel that slips on the way down: how long the climb really takes is the page we recommend reading before booking, along with what to bring. The wrong shoes have ruined more days than the wind.

That said: a 3.7 is still a 3.7, and in one case the problem exists and lies with the product. You’ll find it written in the first line of the sunset-tour review.

The six tours, reviewed one by one

If you’re still deciding what kind of day you want, the full table is in compare all toursIf you have already decided to just go up, you only need the timed-entry ticket. And if the doubt is still something else, the honest answer lies in it's worth it.

Frequently asked questions

Where do the ratings and number of reviews come from?

These are the public data from operators on GetYourGuide, updated at the time of writing for each page. They change over time: if the number you see in the booking widget differs from what you read here, the widget is correct.

Why do you give more weight to negative reviews?

Because they contain the details. A glowing review says the day was nice; a disappointed review says how many minutes they spent at the top, which is the only thing you need to understand if that tour is right for you. See also how long the climb takes.

Does a low rating mean the operator is poor?

Almost never on Vesuvius. The most common cause is trail closure due to wind or bad weather, which no operator controls: read what happens if the park closesWhen the issue is with the product, we state it in the first line, as in the review of the sunset tour.

Do you want to book the tours yourself?

No. We are an independent guide, not a tour operator or agency. The booking is completed on GetYourGuide with the operator running the tour. How we fund ourselves is explained in affiliate disclosure.

Mount Vesuvius NaplesFree cancellation up to 24 h before
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